ITIL^® Intermediate Service Design Certification Training Course in Columbus, OH, United States

It is one of the certifications in the ITIIL Service Lifecycle that targets the design of IT service components and details of architectures, methods, plans and certification that enable plan services effectively in alignment with the company's prerequisites.

The SD module provides a better insight on opportunities and client concerns through the leverage of technical design tools such as situation-making, customer journey charting and imagining. It offers functions such as testing, obtaining, and prototyping with clients to have a long-term operational solution.

• IT experts who require knowledge on the ITIL SD phase of the Lifecycle and how to use it to enhance the quality of IT service provision within a company.
• CIOs, CTOs, Managers, Supervisory staff, team leaders, service designers, IT architects, planners, consultants, audit managers, and security managers involved in the progressing management, coordination and integration of design activities within the service lifecycle
• Those seeking to attain the ITIL Expert Certification or higher ITIL certifications for the Service Design module must.

As with any of the Intermediate modules, it is suggested that participants have exposure to basic IT concepts and at least two years of professional working experience in IT Service Management.

• As part of a formal training certification course, the contact hours requirement is at least 21 hours, including hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution.
• A fundamental IT literacy and around 2 years of IT experience.
• Certified ITIL Foundation professional in IT Service Management.
• ITIL Expert Certificate in IT Service Management obtained through Service Manager or Practitioner bridging routes.
• Exhibit familiarity with IT terminology and understand the context of availability, capacity, security, supplier, service level management and other related processes. 
• Have essential experience of working in IT service management within a service provider environment.

• Under the Credit System, you must earn several credits from each ITIL qualification to move to the next level within the ITIL course.
• The SD module is worth 3-credits towards the minimum of 17 needed to move to the Managing Across the Lifecycle module, the final step before the ITIL Expert Level.

Question types are MCQs with 8 questions per paper. Out of 40 questions, 28 marks are required to mass, i.e., the passing percentage is 70%. The exam duration is 90 minutes and is a closed book type test.