Course | Workshop Date | Course Type | Price( USD) | Register |
---|---|---|---|---|
ITIL Intermediate Service Operation 90 Days E-Learning | 90 Days Access | e-Learning |
299.00 |
Enroll |
689 ratings | 39747 students enrolled
Key Features
Complimentary 1 year of High Quality E-Learning Access
Earn 16 Hours PDU (Training) Certificate
Peoplecert approved course content
24x7 teaching assistance and support
Hard copy of the course Material
2 sample test papers.
Exam Simulators
On-request revision session
Course | Workshop Date | Course Type | Price( USD) | Register |
---|---|---|---|---|
ITIL Intermediate Service Operation 90 Days E-Learning | 90 Days Access | e-Learning |
299.00 |
Enroll |
This certification course is under AXELOS for ITIL Intermediate Module. It is aligned with a commonly practised framework for IT Service management. The course focuses on best practice guidelines in performance and coordination of activities, enabling the ongoing operational and management service development.
To be ITIL SO certified, you need to pass a scenario-based exam.
ITIL Service Operation (SO) is an ITIL Intermediate Module in the Lifecycle track, focusing on the processes, principles, function and operational activities that help companies and individuals to manage their service & product performance.
The SO module offers the best practice guidelines in performance and coordination of activities, enabling the ongoing operational and management service development.
Flintstonelearning offers 3-days intensive training in Bangalore on the ITIL Intermediate SO course, led by high experience and certified trainers. Our course content includes 2 simulated ITIL Intermediate SO mock tests with 80 sample questions.
Introduction to Service Operation:
Service Operation Principles:
Service Operation Processes:
Common Service Operation Activities:
Organizing for Service Operation:
Technology Considerations:
Implementation of Service Operation:
Technology and implementation considerations:
Challenges, critical success factors and risks
The exam duration is 90 minutes and is a closed book type test, containing scenario-based questions of 8 MCQs each. Out of 40 questions, 28 marks are required to pass, i.e., the passing percentage is 70%.
Q1. How many credits will I be eligible for?
You will obtain 3 credits towards ITIL Expert certification and 21 PDUs for PMI recertification.
Q2. What are the payment modes?
Visa Debit/ Credit Card, MasterCard, Amex.
Q3. What languages are the examination available in?
The Foundation examinations are in English, Chinese, Spanish, Russian, French, Japanese, Portuguese and German.
The Practitioner examinations are only in English.
The Service Manager examinations are in Russian, English and German.
Q4. What happens if I fail an exam?
In the unfortunate case you fail an examination, you can take part in another examination session, which is subject to a resit fee. There is no limit to the no. of times you can appear for the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.
Q5. What is Prometric and what is its role?
Thomson Prometric is a global provider of online-based examinations. The ITIL Foundation test is available in the Prometric Authorized Testing Centers.
Q6. How long do I have to wait for the results of my multiple-choice examinations?
For each multiple-choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.
Q7. Where are PDUs applicable?
PDU credits are awarded by Project Management Institute (PMI). They recognize your commitment to the Agile world through credit awards for every educational effort you make throughout your career. PDUs are offered by the PMI, and every PMI certification (except the CAPM) needs you to obtain a specific number of PDUs per 3-year certification cycle.
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
it was a great class. Lots of energy. And I enjoyed.
Fantastic course to prepare for PMP® exam.
As a participant it was smooth sailing for me.
Trainer was excellent. Shared good resources and good experiences.
Good content and training.
Master the planning, implementation, and optimization of Operational Support and..
Read MoreMaster technology and implementation considerations for Release, Control, and Va..
Read MorePrepare for the ITIL Intermediate Service Offerings and Agreements Certification..
Read MoreAs an IT Service Manager, you'll plan, protect, and optimize roles and responsib..
Read MoreITIL Foundation is the most widely acknowledged entry-level ITIL certification f..
Read MoreGain a thorough understanding of Service Strategy (SS) including design, develop..
Read MoreThis course teaches the architectures, processes, policies and documentation of ..
Read MoreThis ITIL SO course focuses on Service Operations during the service strategy, d..
Read MoreGain a complete overview of purpose, principles, and processes in Service Transi..
Read MoreYou'll be a valued pro in Service Management improvement, principles, and proces..
Read MorePrepare for the ITIL Managing Across The Lifecycle (MALC) Certification Exam wit..
Read MorePrepare for the ITIL Expert Track Certification Exam with full-time intensive tr..
Read More
James Conklin
Great class, very informative.