ITIL® Intermediate Service Strategy Certification Training Course in Columbus, OH, United States

  689 ratings | 43745 students enrolled


ITIL SS Certification Training in flintstonelearning
Start my Free trial

Key Features
Complimentary 1year of High Quality E-Learning Access
Earn 16 Hours PDU (Training) Certificate
Peoplecert approved course content.
24x7 teaching assistance and support
Hard copy of the course Material
2 sample test papers
Exam Simulators
On-request revision session



Course Workshop Date Course Type Price( USD) Register
ITIL Intermediate Service Strategy 90 Days E-Learning 90 Days Access e-Learning 399.00
299.00 		Enroll

ITIL® Intermediate Service Strategy Certification Training Course Description in Columbus, OH

Q1. What is an ITIL Intermediate SS Certification?

This certification course is under AXELOS for ITIL Intermediate Module. It is aligned with a commonly practised framework for IT Service management. The course focuses on strategizing IT service management to align IT systems with business prerequisites and derives the best value.
To be ITIL SS certified, you need to pass a scenario-based exam.

Q2. What are the course objectives?

  • Offer End to End support to participants in pre- and post-exam procedures.
  • Deliver training aligned with ITIL SS Syllabus as per the latest exam pattern.
  • Impart deep knowledge in SS processes and main concepts.
  • Generate continuous learning habits by offering to assess ITIL materials.

Q3. Who can enrol for this course?

  • System administrators
  • Service delivery professionals
  • System analysts
  • IT operation managers
  • IT managers
  • Senior ITSM professionals and engineers

ITIL® Intermediate Service Strategy Certification Training Course in Columbus, OH, United States
4.6 stars based on 26 reviews

ITIL® Intermediate Service Strategy Certification Training Course Agenda in Columbus, OH

Course Overview

The Service Strategy (SS) helps us design, develop and execute a service provider strategy that aligns with the organizational strategy. The module highlights the significance of the strategic aspects of service with the IT lifecycle. The SS offers specific techniques and knowledge to help you understand the risks and success factors followed by skills to develop and progress strategy within a company.

Adopting SS practices will help companies ensure that their IT teams are aligned with the venture as a whole, enabling better communication for seamless product and service development.

Flintstonelearning offers 3-days intensive training in Bangalore on the ITIL Intermediate SS course, led by high experience and certified trainers. Our course content includes 2 simulated ITIL Intermediate SS mock tests with 80 sample questions.

Course Agenda


·Introduction to Service Strategy:
The purpose and objectives of service strategy
The scope of service strategy and ways that service strategy adds value to the business
The context of service strategy in relation to all other lifecycle stages

Service strategy principles:
Basic approach to deciding a strategy
Strategy and opposing dynamics
Outperforming competitors
The four P’s of Service Strategy
Services
Value
Utility and Warranty
Assets – Customer, service and strategic Defining Services
Strategies for Customer Satisfaction
Service economics
Sourcing strategy
Strategy inputs and outputs

Service Strategy Processes:
A management perspective of the purpose and value of the service strategy processes, how they integrate within service strategy and how they interface with other lifecycle phases
Governance

Setting the strategy for governance
Evaluate, direct and monitor
Governance framework
What is IT Governance
Governance Bodies
How Service Strategy relates to Governance

Organizing for Service Strategy:
Organizational development
Organizational departmentalization
Organizational Design
The roles of service owner and BR Manager

Technology Considerations:
Service automation
Service interfaces

Implementing and improving service strategy:
Implementation through the lifecycle
Following a lifecycle approach
Impact of Service Strategy on other lifecycle stages

Challenges, critical success factors and risks:
Be able to provide insight and guidance for service Strategy challenges, risks and critical success factors

ITIL® Intermediate Service Strategy Certification Training and Exam in Columbus, OH

Q1. What are the eligibility criteria for ITIL Intermediate ST Certification?

  • As part of a formal training certification course, the contact hours requirement is at least 21 hours, including hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution.
  • A fundamental IT literacy and around 2 years of IT experience.
  • Certified ITIL Foundation professional in IT Service Management.
  • ITIL Expert Certificate in IT Service Management obtained through Service Manager or Practitioner bridging routes.

Q2. What are the ITIL Credit System?

  • Under the Credit System, you must earn several credits from each ITIL qualification to move to the next level within the ITIL course.
  • The SS module is worth 3-credits towards the minimum of 17 needed to move to the Managing Across the Lifecycle module, the final step before the ITIL Expert Level.

Q3. What is the examination format?

The exam duration is 90 minutes and is a closed book type test, containing scenario-based questions of 8 MCQs each. Out of 40 questions, 28 marks are required to pass, i.e., the passing percentage is 70%.

ITIL® Intermediate Service Strategy Certification Training FAQ's in Columbus, OH

Q1. How many credits will I be eligible for?
You will obtain 3 credits towards ITIL Expert certification and 21 PDUs for PMI recertification.

Q2. What are the payment modes?
Visa Debit/ Credit Card, MasterCard, Amex.

Q3. What languages are the examination available in?
The Foundation examinations are in English, Chinese, Spanish, Russian, French, Japanese, Portuguese and German.
The Practitioner examinations are only in English.
The Service Manager examinations are in Russian, English and German.

Q4. What happens if I fail an exam?
In the unfortunate case you fail an examination, you can take part in another examination session, which is subject to a resit fee. There is no limit to the no. of times you can appear for the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

Q5. What is Prometric and what is its role?
Thomson Prometric is a global provider of online-based examinations. The ITIL Foundation test is available in the Prometric Authorized Testing Centers.

Q6. How long do I have to wait for the results of my multiple-choice examinations?
For each multiple-choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.


Latest Testimonials

Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
Testimonials images
View All Testimonials

Quick Enquiry Form


    Get Free Quote

  • Group Training
  • In House Training
  • Private Training
  • For your Team

Get a Custom Quote

Disclaimer

  • "PMI®", "PMBOK®", "PMP®", "CAPM®" and "PMI-ACP®" are registered marks of the Project Management Institute, Inc.
  • ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • "CSM", "CST" are Registered Trade Marks of The Scrum Alliance, USA.
  • COBIT® is a trademark of ISACA® registered in the United States and other countries.
  • CBAP® and IIBA® are registered trademarks of International Institute of Business Analysis™.

We Accept

We Accept

Follow Us

facebook icon googleplus linkedin twitter

Quick Enquiry Form

   Need Help & Support
  Request a Call Back Now !
   +1 (713)-287-1187