| Course | Workshop Date | Course Type | Price( USD) | Register |
|---|---|---|---|---|
| ITIL Intermediate Service Transition 90 Days E-Learning | 90 Days Access | e-Learning |
399.00 |
Enroll |
689 ratings | 37743 students enrolled
Key Features
Complimentary 1year of High Quality E-Learning Access
Earn 16 Hours PDU (Training) Certificate
24x7 teaching assistance and support
Hard copy of the course Material
2 sample test papers
Exam Simulators
On-request revision session
| Course | Workshop Date | Course Type | Price( USD) | Register |
|---|---|---|---|---|
| ITIL Intermediate Service Transition 90 Days E-Learning | 90 Days Access | e-Learning |
399.00 |
Enroll |
This certification course is under AXELOS for ITIL Intermediate Module. It is aligned with a commonly practised framework for IT Service management. The course focuses on imparting knowledge on performing the IT system via projects in connection with the design done in the ITIL SD phase.
To be ST certified, you need to pass a scenario-based exam.
The Service Transition (ST) is one of the 5 ITIL Service Lifecycle modules. It focuses on process and practice methods needs to develop, test and perform services and products. Additionally, it explains how ST can apply to other IT Service Lifecycle stages and can underpin decisions during the Strategy & Operations stages.
iCert Global offers two-days intensive classroom training in Bangalore on ITIL Intermediate ST course, led by highly experience and certified trainers. Our experts take interactive sessions for better exam preparation. Entire exam curriculum will be covered and discussed in the workshops along with the examples of real-time scenarios, quizzes and mock questions.
Introduction to Service Transition:
The purpose and objectives of service transition
The scope of service transition and ways that service transition adds value to the business
The context of service transition in relation to all other lifecycle stages
Service transition principles:
Service transition policies, principles and best practices for service transition
How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases
Service Transition Processes:
A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
Managing people through service transitions:
How to address and manage the communication and commitment aspects of service transition
How to manage organizational and stakeholder change
How to develop a stakeholder management strategy, map and analyze stakeholders and monitor changes in stakeholder commitment
Organizing for Service Transition:
How the technical and application management functions interface with service transition
The interfaces that exist between service transition and other organizational units (including programs, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
Why service transition needs service design and service operation, what it uses from them and how
Technology Considerations:
oTechnology requirements that support the service transition stage and its integration into the service lifecycle
oTypes of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
Implementing and improving service transition:
The key activities for introducing an integrated service transition approach into an organization
The design, creation, implementation and use of service transition in a virtual or cloud environment
Challenges, critical success factors and risks:
Be able to provide insight and guidance for service transition challenges, risks and critical success factors
Out of 40 questions, 28 marks are required to pass, i.e., the passing percentage is 70%. The exam duration is 90 minutes and is a closed book type test.
Q1. How many credits will I be eligible for?
You will obtain 3 credits towards ITIL Expert certification and 21 PDUs for PMI recertification.
Q2. What are the payment modes?
Visa Debit/ Credit Card, MasterCard, Amex.
Q3. What languages are the examination available in?
The Foundation examinations are in English, Chinese, Spanish, Russian, French, Japanese, Portuguese and German.
The Practitioner examinations are only in English.
The Service Manager examinations are in Russian, English and German.
Q4. What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. There is no limit to the no. of times you can appear for the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.
Q5. What is Prometric and what is its role?
Thomson Prometric is a global provider of online-based examinations. The ITIL Foundation test is available in the Prometric Authorized Testing Centers.
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
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James Conklin
Great class, very informative.